LEGAL

Refund & cancellation policy

Last updated: 31 July 2026 · Sample draft — have your legal counsel review before publishing

1. Cancelling before pickup — always free

Cancel or reschedule any time before your vehicle is picked up (or before you reach the workshop), at no charge. A WhatsApp message or a call to 84840 84741 is enough.

2. Cancelling after the estimate

If you decline the estimate after our free inspection, we return your vehicle — pickup, inspection and drop stay free. If you approve and later cancel mid-job, you pay only for work already completed and parts already ordered specifically for your vehicle.

3. Advance payments

Where an advance was collected (special-order parts, body work, insurance excess), it is refunded in full if you cancel before the work or the parts order begins. Refunds go back to the original payment method within 5–7 business days.

4. If something isn't right after delivery

Tell us within 7 days and we’ll re-inspect. Issues covered by your written warranty are reworked free at any GoGarage. If a rework isn’t possible, we refund the affected portion of the job — our service advisor will confirm the amount before processing.

5. How to raise a refund request

WhatsApp “REFUND” with your job card number to 84840 84741, or email info@gogarageservice.com. We acknowledge within 1 business day and resolve within 7.